Common Questions

The member portal uses Google sign-in and email magic links for HPN access. Use the email tied to your membership and you’ll either continue with Google or receive a one-time sign-in link.

The member portal is HPN’s private section of the website. Once you sign in, you’ll have access to member-only content and features based on which HPN product you hold. Stripe and Founder access update from HPN’s own membership system.

On the login page you can sign in with Google or request a magic link. Gmail dot variants resolve to the same HPN account, so dotted and non-dotted Gmail addresses do not create separate memberships.

First make sure your membership is active on a product that includes member portal access. If you’re using email sign-in, check that the email matches the one used at checkout. For billing, use Manage Billing in the member portal when available. For account help, open a support ticket in Discord.

No. Your email is never sold or shared with third parties. It is used only to authenticate your account, confirm your membership status, and send you HPN updates.

An alumni profile is your public listing on the HPN Alumni page. It shows your artist name, role, bio, city, social links, and a showcase of your work. Any active member can submit one — once approved, you’re listed in the directory and other members can find and connect with you.

Log into the member portal and go to the Profile Settings tab. Fill out the form and hit Submit for Review. Once submitted your profile goes into a review queue. You’ll be notified when it’s approved or denied.

Reviews typically complete within 12 hours. You’ll receive a notification in the portal once a decision is made. No action needed on your end while you wait.

To send a DM to another member you need two things: an approved alumni profile and your Discord account linked in Profile Settings. Once both are done, a DM button will appear on the cards of members who also have Discord linked. Click it and it opens a direct message with them in Discord.

To get a DM button on your own card so others can reach you, complete the same two steps.

Join through the products page. Once your membership goes active you’ll get access to the member portal and any Discord roles included in your plan. Founder members keep lifetime access attached to the email they confirmed.

Member support is handled through Discord tickets, not live chat on the website. If you have a partnership or media inquiry, use the contact page.

A few things to check:

Make sure the product you purchased includes member portal access. Not all HPN products include access to the portal. Check the product page or the Access page to confirm yours does.

If the product does include portal access and you still can’t get in, request a fresh magic link or continue with Google. Make sure the email matches the one you used at checkout. Still stuck, open a Discord support ticket.